As a salesperson, you should be aware of the principles and working methods of a device. You should have an in depth knowledge as you may need to clarify the queries of the customers. Apart from the basic features, you should also be aware of the working process of the device. It can be a mobile phone, a laptop or any other product. You should use the device once in order to handle the queries effectively. If you gain some practical experience, it will be easy for you to attend to the doubts of the customers regarding that particular device.
You should have the confidence to give a demonstration in front of the customers. This will also give the customers better and more information about the device. While demonstrating, the customers have the right to ask questions or doubts regarding the device. Thus, it is necessary that you should conduct a demonstration in front of the customer.
A fixed salary does not vary from month to month, whereas, a salary based on incentives may vary as it depends on the performance of an employee.
Salary based on incentives is the best in the sales industry rather than a fixed one. It motivates the employees to achieve their goals. The technique of convincing and persuading a customer varies from one sales person to another. So, the salary is paid according to the performance of an employee.
Suppose you met a celebrity during your outside sales process and you approached him/her. Give the details of your interaction with him/her i.e. how you introduced yourself, your organization and the product to the customer. Narrate the experience in a detailed manner.
All customers should be considered equal. There should not be any sort of bias while handling a customer. If a celebrity comes to purchase your product, remember, he too is a customer of yours.
You should have a clear and proper answer for this question. Tell them about the goals and objectives that you have set and achieved. It should give a picture of your mind. For example, your professional goals should be time management skills, learning new skills and achieving new targets. Cite examples from your personal life as well. For example, how your communication skills have bought out the best in you, etc.
Planning to achieve the objectives of two diverse fields, sales and marketing, is very important. You have to plan a strategy which includes branding, segmentation, positioning, etc. It contains 4 Ps (place, price, promotion and product).
You should have good persuasion skills to convince people to buy a product. Your communication skills should be excellent. You should be confident enough to rate yourself on a scale of 10 about your convincing skills.
0 to 4 = poor skills, require improvements
5 to 8 = average, needs a bit improvement
9 to 10 = outstanding
Customers buy a product not only because of the product features that it possess but also for the benefits they gain. The more you explain to the customers about the benefits, the more you can sell a product.
You should be a solution provider. Tell them about your creativity skills or the techniques to convince a customer in your style. Explain how you would give the details about a product.
For example, if you buy a chocolate box, wherein the chocolates are stored in a bowl, convince the customer about having a bowl free. You should think out of the box.
Is the whole process of coming up with the idea of a certain product and being able to properly execute and sell out the details of the products to customers as a packagae.
When an organization aims for a specified amount of sales to be achieved within a specific time frame, it is known as target oriented sales. The harder you work, the more you achieve.
Teams are considered to be the building blocks of an organization. Evaluating the performance of your team work is one of the biggest challenges.
There are certain ways through which you can appraise your team work.
Usually, meetings are very lengthy. Meetings should not be wastage of money or time. You should handle the situation with utmost care when a customer does not agree to fix a meeting with you. Customers may have many reasons for not fixing a meeting. For example, they may be busy. In such cases, give them an opportunity to decide a time and place for the meeting. Convince the customer about the benefits of a meeting. Make the customers understand that the meeting will be purely one-to-one without any barriers. It will prove beneficial for the customers.
Selling involves different techniques. Each person may apply his/her own techniques to sell a product. Every sales person should possess an ability to sell the product quickly. Having strong communication skills will make it easy to convince a customer and sell the product. At times, others may fail to persuade a customer. Try to prove yourself as the best in such situations.
This is where you demonstrate your understanding of the entire structure of selling. Focus on your view of selling as a professional service directed at showing the customer how your product or service meets their needs and improves their lives.
Prepare a concise sales interview answer that highlights your knowledge of how to communicate and build rapport with a client, ask the right questions, identify and understanding the client's values, motives and needs, offer the appropriate solutions, handle objections and close the sale. Include adapting to different personality types and using persuasive communication skills.
The job profile of an employee working in sales, includes a lot of activities.
A few of them are given below:
You should have a clear idea about your interest area. Above a few activities are listed which are done by a sales person, mention the area which interests you the most. The interviewer will have an idea about where can you be placed.
Both salary and job designation are important in our career. Every organization follows a down to top posts level. For example, salesperson to sales manager, etc. With the change in job posts, your salary will also vary accordingly.
Money is not the ultimate goal of a job. You should be happy with your work in order to give a good output. Your salary will be based on your job designation and performance. Hence, you should give more concentration to your post.
If you are a fresher, you should prefer to do outside sales as a team. It will make you understand how the process is carried forward. You have to be careful while dealing with the customers. Once you gain some experience, you can start doing it alone.
Interest of the customer to buy a product is of crucial importance in the sales process. Be professional to the customers. Follow the AIDA model (attention, interest, desire, and action).
Make a call to the customer and convey your message in a gentle way. Explain to them about the features of the product in detail. Arrange an appointment with the customer wherein you can have a face-to-face interaction. Ask them to spend some time to see the demonstration of the product.
You may meet a lot of customers who may be stressed or angry. You should know how to tackle such situations.
When asked about this question, be confident to answer it. Give an example where you had to face a difficult person and describe how you handled him/her. Your answer should elaborate on your maturity and diplomatic skills.
There are certain interesting things about an inside sales job. You may like it for the
Tell the interviewer what made you apply for this job. It can be your interest in any area of sales. Provide proof that you are not simply attending the interview for the sake of getting a job. Make the interviewer feel that you are really interested in this job. For example, say that you like to interact with different kinds of people, and thus, you feel your communication skills will be helpful for this organization.
To handle the team issues, you need,
It is not necessary that you will always have experienced candidates under you. There might be situations wherein you may have to handle inexperienced ones. Make them feel comfortable to work under you. Do not be harsh to them. It might be their first job, so treat them with special care. Provide proper training to them. They should not hesitate to get their doubts cleared. Give them chances to show their skill.
You should make yourself comfortable when you work under a team leader. He/She is one who provides directions or instructions to a group of individuals in order to achieve certain goals.
You will gain many benefits and knowledge while you work under a team leader. He/She will help you to rectify your mistakes. He will constantly guide you to achieve your goal by giving feedback every time. It will also help you know the role and responsibilities of a team leader. In future, you may become one.
Every person has his/her own strengths and weaknesses. When asked about strengths, mention two or three skills related to your field. Describe how your strength can be helpful to the organization.
When asked about your weaknesses, do not hesitate to answer. Remember, no one is perfect in this world. Try to tell them about your weaknesses but you should make sure that the point is not an obstacle for you in getting the job.
Such questions test your knowledge on current affairs. So, keep yourself updated about the current happenings. Read newspapers daily to increase your knowledge. Read news articles related to business, stock markets and international market.
To explain the effect of the stock market over the retail market, you need to know the status of the stock market. So be thorough with the current affairs section.
Every job has certain aspects that attract the interest of an employee. It depends on an individual and his interests. Building a strong team can be one of the most amazing aspects of an inside sales job. People who do not like traveling, this aspect will be important to them. So, it varies from person to person.
A person in the sales department should continuously follow up the expected sales keeping frequent contact with the customers, discussing the current status of the sales with them. Feedback is an important aspect of sales. Do take feedback from the customers.
To give or deliver full brief knowledge about the products to customers.Make customers know why should they purchase the products and how essential the product is to them.
Yes, it is true that the word "target" is important for an employee from the sales or marketing department. Sales is all about meeting new targets each day. The more products you sell, the more benefits you gain.
In departments like sales and marketing, the salaries are mostly based on incentives. Thus, it is important for you to achieve your targets in time.
I see myself as a grown independent business individual.
This demonstrates your level of preparation and level of interest. Start by reading the organization's website and the Wikipedia entry if applicable, then search the company name on Google to read what others are saying about them. Concisely summarize what you learned about the organization's solutions, who they serve, who they compete with, and what industry analysts, employees, and other interested parties say about them. Finally, repeat these steps with the company's top three competitors.
A career retrospective highlights your ability to communicate in addition to bearing testament to the logic and rationale of your career choices. Start with your first professional job (note: not your very first job ever) and talk briefly about what you learned from each successive role. Don't forget to touch on what attracted you to each new opportunity, culminating in the one you are currently interviewing for. Frame each job change in terms of striving for something greater, not in terms of running away from a crummy manager or company.
Customers are the backbone of an organization. As a sales person, you should know how to handle their queries in a proper way.
While introducing yourself to the customer, also introduce your company.
For example: "My name is Hussain. I am working with wisdomjobs. We are an online magazine and we help create awareness about various career options for our site visitors." Be gentle and try to pay attention to the needs of the customer rather than focusing on your skills.
Yup. Before this, I had do some research about the company background and the advantages of product produced by your company.
Because am willing to go an extra mile to be an extravagant promoter.
When asked about your biggest strength, explain about a skill that will help the company grow, e.g. being able to interact easily. This strength of yours would help the company get a lot of customers.
Always remember, no one is perfect. But you can always try to work on your weaknesses. Before satisfying anyone else, you should feel satisfied with your work yourself. You should know your weaknesses and the areas where you lag behind. And, thus, work on them.
My greatest weakness is the tendency of losing patient when failure takes place...I am currently learning how to be patient and have persistent.
Retail selling means to sell goods and products to the consumers through different channels of distribution. You should have some knowledge about your own performance.
For example:on the scale of 0 - 10
These are a few traits that candidates need to have to succeed in sales profession -
Put a number on the skills so that you can structure your sales interview answer around this. For example:
"I think the 3 most important sales skills are ..."
Rather than referring to specific sales techniques focus on competencies and abilities that every successful salesperson needs, such as
Yes, it is absolutely right.
You should have a pleasant personality in order to impress your customer. Make sure that you talk to them with a smile on your face. It will create a friendly atmosphere between you and your client. Your one smile can make them feel comfortable.
Having patience is another important aspect of a sales job. You meet customers with different attitude each day. Attend to their queries patiently. Do not express any sort of dissatisfaction. Always remember, having patience will give good results at the end.
This question is asked to explore the candidate's self-awareness and motivation. Know your strengths in the sales process as these will translate into what you like. Your "likes" and strengths should correspond to the main priorities of this sales position.
For example, if your strength is negotiating, describe how you enjoy this aspect of sales and your satisfaction at coming up with win-win solutions. Highlight how this has resulted in both satisfied customers and increased sales which is what this position is looking for.
When responding to the "dislikes" go carefully! The best approach is to choose a characteristic of your present or previous company such as its poor delivery on the sales you made or its lack of flexibility when it came to negotiating sales solutions. Answer in a positive manner as someone who is able to take these sort of problems in their stride and constructively improve on them.
For example if the delivery of company products was slow and resulted in angry customers, discuss how you instituted a follow-up process that accelerated delivery.
Tell the interviewer what made you apply for this job. It can be your interest in any area of sales. Provide proof that you are not simply attending the interview for the sake of getting a job. Make the interviewer feel that you are really interested in this job. For example, say that you like to interact with different kinds of people, and thus, you feel your communication skills will be helpful for this organization.
No. Before this I had experiences as a promoter for selling hampers.
These kind of questions will test your leadership skills. As a team leader, you have certain responsibilities towards your team. You need to assist your subordinates and help them whenever required. Give them proper training in areas where they lack knowledge. Give them certain challenges as tests. Feedback is an important component and will help them improve the next time.
Their hard work can prove beneficial to you and your team. If your subordinates give good output, it will be a proof of your good leadership qualities. The company is always dependent upon its employees.
Every job requires people who have a special skills in that particular area. Having certain skills and qualities in your field will help you improve your performance.
Skills and qualities that make you perfect for this job are as follows :
What will you do if some of your subordinates are not performing up to your expectations?You should tell the interviewer about how you will plan your schedule. Describe your priorities in detail. You should motivate your team to achieve the target in time. Make your team feel comfortable to work with you. They should have the freedom to approach you any time regarding any doubts that they may face. Try to maintain friendly relations with your team members. Appreciate them whenever possible. Do not underestimate the confidence of your team members.
You may face situations where your subordinates may not perform up to your expectations. In such situations, instead of criticizing them, try to motivate them to do better. Help them with their queries, explain to them the consequences of not putting up a good job
As a team leader, you have to look after the performance of every employee. You should help your subordinates in working hard and improve as well. You may get to handle a weak candidate, who might face a lot of hurdles in his work. Make sure that you clear his queries and assist him. Try to give him enough exposure. Make him interact with different employees. S/he should familiarize herself or himself with the handling of customers. Train him/her well and give him/her the confidence to do the work well.