Top 18 Oracle Service Contract Interview Questions You Must Prepare 19.May.2024

Auto numbering functionality will automatically create contract number after creation of the contract. It provides flexibility in defining how contracts are numbered. One can manually override the system generated number, assuming they allow manual checkbox is selected during setup.

Set up --> Contract --> Categories and Sources --> Line Types

  • Service agreement can have Service and Usage Lines.
  • Subscription agreement can have Service, Usage and Subscription Lines.
  • Warranties can have only Warranty lines.
  • Extended Warranties can have only Extended Warranty Lines.

Usage base service providing to the product, Usage me USE+AGE. we can provide the service to the product on the basis of USE(counters) and Durations(timewise), this need to be define in service contracts how the product get service on eligible business process(customer support/Field service/Depot repair) with charges or without charges.

Service Lines – Eg: For Depot repair, Field Service, Technical Support, etc...

Usage Lines – Eg: For usage of Photo copier within a period, etc...

Subscription Lines – Eg: For Magazines, etc (May be Tangible or Intangible).

They count the usage of product. This is recorded using counters devices/mechanism that measure usage such as number of phone calls made, no of copiers etc.

The Default Service contracts line types are:

  1. Service
  2. Warranty
  3. Usage

You can find termination and dues information.

Administration sub tab of Summary tab.

Warranties are created automatically once the item is shipped to the customer.

Warranties go into effect on the shipment date. But administrator can automatically delay the warranty start date when there is delay in installation of the product.

Components are as follows in R12:

  1. Change Request
  2. Versions
  3. Copy
  4. Renewal
  5. Change Status
  6. Terminations
  7. Extend
  8. Attachment

OKS_ENTITLEMENTS_PUB – Coverage time, reaction time, resolve by time, contract details, contacts, preferred engineers, coverage type, Txn Billing type, validate contract line, expiration date.

OKS_CON_COVERAGE_PUB – Apply contract coverage, Get Business Process Price list.

OKS_OMINT_PUB – Check for availability of service for particular customer and a product.

To change version contracts authoring-> Tools menu->create new version contracts can be versioned to maintain the updates and changes.

Updates can be versioned with change in minor version. and creating a new version option changes the major version of the contracts.

Contract groups organize contracts in the Contract 

Navigator tab. service contracts authoring->summary->administration tab.

Warranties:

  • Free Service
  • Associated with serviceable item in BOM
  • Automatically added after an Order is shipped

Extended Warranties:

  • Chargeable Service
  • Not included in BOM
  • Can be created automatically from order or manually in Oracle Service Contract

Oracle Service Contract leverages Oracle workflow to automate the contract approval process. After authoring the contract one can send it for approval and obtain signature on contract.