Standard extension tables - Predefined tables which support 1:1 or M:1 relationship. Part of the existing physical database. Custom extension tables and custom extension columns - New 1:1 tables, New columns that are added to new and existing tables.
The provision directly with CRM to buffer the data is by CRM stores, all orders, products, and prices etc, used in the Internet sales Scenario. It would have R/3 integration and then the order will be forwarded to R/3, but it is also kept in CRM database.
after assigning a position to sales group click on assign and then it will ask whether bp or user then assign bp .
Create a Pick list using a BC representing the joined table. Associate the Pick list with a BC field. Map the BC fields to the Pick list BC fields. Create a Pick list applet. Specify which control or list column will invoke the Pick list applet.
CRM should not be difficult to set up, however, sometimes it is. This is because some traditional CRM implementation requires hardware and software installation, followed by a long period of customization for the requirements of a particular customer. Some CRM software solutions require customization which can only be done by a developer. Hosted CRM only requires an Internet-connected PC with a web browser. Hosted CRM solutions are ready for use after your first login. Adding new features or enhancements is usually a matter of signing up for a new feature.
Add a primary key field on the parent BC. Set the Primary Id Field and Use Primary Join properties on the MVL.
The operational side of the CRM equation consists of customer facing applications integrated across the front, back, and mobile offices which includes sales automation (SA), enterprise marketing automation (EMA), customer service/support, and miscellaneous components.
A) WMSendMessage function.
B) Message dispatcher.
Create a MVL in the parent BC. Add MVF's in the parent BC. Create a MVG applet to display child records. Add controls/list columns to the parent applet to display MVF's and invoke MVG applets. Add primary FK in the parent BC and on the MVL.
Add a joined field in the parent BC (based on the “main” table). The join is implied and created automatically at runtime. Add a control or list column to an applet.
A good CRM solution should be easy to use. Hosted CRM solutions are no more complex than the web applications that most people are already familiar with. CRM solutions drawing on proven, familiar web services such as online banking, online shopping and other web-based financial tool easy to understand and use.
It is One to One. For every account there is one Billing site and one Billing Contact.
Business partner get in to CRM system through various sites:
Customer satisfaction is a key element of customer loyalty. Loyal and satisfied customers become long-term customers. Loyal customers are also your best advocates. Word of mouth recommendations create the most persuasive marketing for your company. In an age where negative customer feedback propagates quickly to online reviews and blogs, customer service cannot be overlooked.
There are different types to collect data from CRM projects:
Sales Force Automation
Contact management software stores, tracks and manages contacts, leads of an enterprise.
Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates.
eCRM or Web based CRM
Self Service CRM
Self service CRM (eCRM) software Enables web based customer interaction, automation of email,call logs, web site analytics, campaign management.
Survey Management Software
Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences.
Partner Relationship Management
Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements.
Example: Upside Software, Accruent Software, diCarta, I-Many.
Link is used for Master Detail View of two BCs. whereas MVL is used to view the child records using MVG. MVL uses Link to get the records from the child BC. Link is between the entities and MVL is between the records.
Cannot be used as sort criteria, stored in columns and read only. Validation criteria on calculated fields is ignored. If SQL is used and performs a calculation, the value will be applied after the data is in the BC, but before displaying in the applet.
CDOCOL me Clarify CRM data Object Collection.
CRM can benefit a small business by consolidating customer data into a single system. As a business grows, keeping a record of all tractions can become overwhelming. CRM tools allow you to manage your customer interactions more efficiently, so you have more time to focus on your service or product.
Traditional CRM does; Hosted CRM does not. Traditional CRM requires in-house IT resources to install and maintain the software and hardware. Hosted CRM providers manage all software upgrades, data security, data privacy, hardware maintenance and virus protection.
R/3 is an integration of different application suits. It has its own architecture and way of functioning. CRM is all about maintaining the relationship with a customer. It is supposed to enhance the profit of the company or organization since the ultimate goal of any company is profit.
Therefore CRM is one step ahead for their goal achievements. SAP R/3 is a 3 tier based client/ server based application. One layer is presentation layer (Client) which interfaces with the end user. Second layer is application layer for all business - specific requirements (Program), and third is database which contains all information and records about the system, including tractional and configuration data.
SAP R/3 has been developed in it's own language called ABAP (Advanced business application programming). Different modules of SAP R/3 are - FICO, MM, PP, SD, IS, AM, HRMS, SCM, SEM, WM etc. Where CRM is under a business mySAP Business Suit collection (SRM, CRM, SCM etc).
eCRM implies capabilities like self service knowledge bases, automated email response, personalization of web content, online product bundling and pricing.
Business Process Management or BPM, is the practice of improving the efficiency and effectiveness of any organization by automating the organization's business processes. BPM used to be also know as Business Process Reengineering (BPR).Many companies have business processes that are unique to its business model. Since these processes tend to evolve over time as the business reacts to market conditions, the BPM solution you choose must be easily adaptable to the new conditions and requirements and continue to be a perfect fit for the company. In order to use BPM effectively, organizations must stop focusing exclusively on data and data management, and adopt a process-oriented approach that makes no distinction between work done by a human and a computer.
The idea of BPM is to bring processes, people and information together. Dynamic infrastructure requires separation of flows, business rules and services. Identifying the business processes is relatively easy. Breaking down the barriers between business areas, and finding owners for the processes is difficult. BPM not only involves managing business processes within the enterprise but also involves real-time integration of the processes of a company with those of its suppliers, business partners, and customers.
BPM involves looking at automation horizontally instead of vertically. Business Activity Monitoring (BAM) is essential for measurement of BPM impact.
Examples of BPM tasks that your organization performs that should be automated include:
To create a consistent customer experience.
Your relationship with customer should be thought of as an ongoing conversation without end.
Collective consciousness expected.
Customers talking to Accounts receivables person, sales person, call from telemarketing person, direct marketing, returning to web site.
Traditional CRM systems will cost more than Hosted CRM solutions, especially given the IT over head of traditional systems. Traditional CRM systems require dedicated computing hardware, software installation, maintenance, and the staff to manage the process. Since Hosted CRM solutions are already maintained, upgraded, and backed up by the CRM provider, the subscription costs is the only costs incurred by the business user.
WBInfo tag contains the reference of the target worker bean.
A primary is a FK on the parent-side that points to one “primary” record on the child-side of a 1:M link. A primary FK creates a 1:1 link between the parent and the child.
The types of data CRM projects collect:
Create a new static pick list. Add BC field that will be populated. Map the BC field to the pick list BC field. Specify which control or list column will invoke the pick list applet. Pick list will be empty until values are put in the S_LST_OF_VAL table.
One site can have many cases where as one Case can't have more than one site. So Many to one.
CDO me Clarify CRM Data Objects not Common Data Objects as i suppose These are the Client side data objects.
Business partner get in to CRM system through various sites:
CRM is a process or methodology used to learn more about customers needs & behavior in order to develop stronger relationship with them.
CRM and ITS servers can be maintained in one system, but it is technically possible and whereas it is not recommended since it would not allow for good security if both are implemented in one server.
CRM is disciplined business strategy. CRM technology is the driver of the strategy:
A bit longer than many software salespeople will lead you to think. Some vendors even claim their CRM "solutions" can be installed and working in less than a week. Packages like those are not very helpful in the long run because they don't provide the cross-divisional and holistic customer view needed. The time it takes to put together a well-conceived CRM project depends on the complexity of the project and its components
Using CRM, a business can: