Excellent customer service begins with greeting the clients and assisting them in finding what they are looking for. Providing detailed information regarding the products they are interested in along with specifications and prices is the most important component of excellent customer service.
I have handled all forms of non cash tractions including credit cards, vouchers, check payments and online amount trfers.
80.54 (take your time if you need it, but produce the correct reply)
At Macy’s, a customer got quite antsy when he realized that he did not get the change that he was supposed to. He gave me a $100 bill and I was required to return $20 to him but accidentally gave him $@He got very upset and asked to see a supervisor. I apologized but did not offer too much of an explanation of my error as I somehow gauged he was too upset to listen to me. I called my supervisor before the situation got out of hand.
I am good with both cash handling and customer service. Since these two aspects of a cashier’s work are the most important, I excel in this role.
Numeracy skills, customer oriented attitude and cash balancing expertise.
I have recently attended a two day workshop on cashiering in which I perfected my credit card payment processing and verification skills.
I take short 3-5 minute break after every hour and also deal with customers in between receiving cash for purchases which breaks the monotony. This enables me to carry out the core cashiering tasks specially hard cash handling effectively, in a focused manner.
It was the annual closing when I had worked only two weeks at my first job. While balancing the cash there was a major discrepancy that just wouldn’t resolve. I solved the problem by conveying it effectively to the management, taking guidance, following instructions and remaining calm. On checking and rechecking several times, I found out the wrong entry. I perform balancing daily ever since.
Quite well, actually! I have worked in the retail arena before and can safely say that I am comfortable with most of its demands.
First, I recount the physical cash. If the difference persists, I check the records. The error is almost always somewhere on the cashier’s table. The key to cash balancing is not panicking and checking vigilantly for the discrepancy.
Yes. In fact it was part of my duty at my previous workplace. I performed cash and records balancing daily before closing.
Discounts are given at the time of purchase while rebates are given after the purchase has been made. Once the customer has paid the full amount, they are refunded the rebate amount after some documentation. Discounts and rebates, both imply that the customer has to pay less than the actual price for the merchandise bought.
Since the cashier deals with public and represents the company or the store, customer dealing skills are a must.