Top 28 Business Process Outsourcing (BPO) Interview Questions You Must Prepare 14.Jun.2024

Always wer this question as yes, as the majority of the outsourcing work is done according to the country timeline from where the work gets outsourced in which case it is night shift most of the time.  It also shows your willingness and interest towards the roles and your approach towards the job.

This question is put in front of you by the interviewer to analyse how much you are aware of the companies work and how keen you are with the company projects.  When you wer this question, mention about the company’s creative business policies, aggressive market stance and the growth of the company.

Don`t wer yes since you have to work for the company. If you really want to retire after getting enough money then say yes.

  • It is cost saving
  • To focus on core activities
  • To get quality work done by the expertise in that domain

There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced.  A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.

There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.

These are just some of the questions that can be asked during a BPO interview.

Make sure that you are ready and confident when wering these kinds of questions, and many other questions that you will be asked.

You are, of course, a team player. Be sure to have examples ready. Specifics that show you often perform for the good of the team rather than for yourself are good evidence of your team attitude. Do not brag, just say it in a matter-of-fact tone. This is a key point.

KPO is a knowledge process outsourcing while BPO is business process outsourcing.  KPO provides the knowledge based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented.

Call centers may be one of the very first processes in a business that was openly outsourced.

In both types of BPO,the opportunities are same, but it depends more on an individual’s interest and its personality.  Once you gain expertise in the work, you can easily head up towards management or support side.

BPO sector is one of the top most growing industry in India.  It provide Business process outsourcing through a systematic way and a lot of trained employees getting a  good reward in this sector.  It will help Indian economy to  grow very fast in the last 1 decade.  I, think,  It is the  best in industry.

BPO has always been a career choice for me as you are exposed to a new field, which gives you an opportunity to grow and develop your personality and communication skills.  The recent survey also tells the fast growth of this industry.

In the current situation where many companies failed to survive in the market, BPO sector has achieved a milestone in an economic crisis. It helped to reduce the unemployment rate marginally in developing countries where some of the developed countries even failed to do that.

The main activity in a call center is to handle the customers queries effectively and satisfactory. Also to co-ordinate well in a team in order to offer the best service possible to the customer.

The perfect wer for this question should be like “ In five years from now I want to see myself at responsible position where my company see me as valuable assets and at the same time to grow with the company”.

IT and Communication, Medical and health services, Insurance, Finance, Law and Jurisdiction are some of the sectors where majority of outsourcing works get done.

When any project or work allotted outside the country which is not nearby is called off-shore outsourcing and anything outsourced nearby country is called shore outsourcing.

In  an outsourcing, ISO:9000 is a standard of mapping quality for the company.  Most of the BPO companies have accepted ISO:9000 as the benchmark for the quality of service they offer.

An inbound call centers will only receive calls while outbound call centers will place calls. In general inbound call centers function as companies service department, while outbound handles the service department.

If you are a fresher you can tell that handling customer on the phone would be a challenge but you would be able to handle it and won’t disappoint the company as well as the customer.

BPO is abbreviated as Business Process Outsourcing.  When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to other country, which is called Business Process Outsourcing.  The outsourcing is generally made between two countries.

Generally, they want to know your area of interest. Whether you like to work in a research driven or a voice based process.  There are many branches where BPO operates it could be a KPO (Knowledge process outsourcing) or even RPO (Research process outsourcing). So according the to the company’s requirement you can wer to it.

Give several reasons like experience, interest and skills.

BPO stands for Business Process Outsourcing, which basically me the outsourcing of various business processes.

Call center is a customer care center where calls are handled in large numbers.  There are two types of call centers, Inbound and Outbound.  An inbound call center is where calls are handled keeping the customer care in concern, and customer associate will only receive calls. While in outbound call center the calls are done by the associate for product inquires or sometimes sales related.

Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.

Most of the time they usually ask for basic computer skills, but if the job demands more computer work then they will hold a practical test to check your computer skills.